Spectracom - Essential Ingenuity

Required Update for SecureSync / NetClock 9400 Running v5.0.2

Tutorial Steps

Spectracom SecureSync and NetClock 9400 units need a certain amount of free space on its compact flash memory. A bug in version 5.0.2 continuously creates log entries during normal operation which over a long period of time will consume all the memory. This can prevent a software update, logging in, or blank front panel display and keypad lock-up.

Action: We strongly suggest updating all units running 5.0.2 to the latest version of software available on the product support web page. First check the unit's disk utilization and delete the logs. See this article for more information: Freeing Up Disk Space Before a Software Update

If you are unable to update units running 5.0.2, please contact tech support for recommendations.

Was this information helpful?

 Yes  No